Refund policy

Exchanges and Returns

This return policy applies to the following countries: the Netherlands, Belgium, Germany, Italy, the United Kingdom, Canada, France, Spain and Switzerland

You have the right to return your order within 30 days after arrival.

The products can easily be returned. If you are not satisfied with your order, have received the wrong product, or the product is defective or does not fit, you can contact our customer service by email at support@velanora-fashion.com to help you return your product and get your money back.

To be eligible for a return, your item must be unused and in the same condition as when you received it. The product must also still be in its original packaging

Return costs: are borne by the customer. The actual return costs are the customer's responsibility and must be paid to the shipping provider. This applies both to products the customer is dissatisfied with and to products received as defective.

Return labels: you can download and print the return labels; send us an email at support@velanora-fashion.com  so that we can send them to you digitally.

Refunds: Once we have received and approved your return, your refund will be processed and an amount will automatically be transferred within 7 days to the payment method you used to place your order.

Additional non-returnable items:

• Gift cards
• Certain health and personal care items

Do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted or refunds are refused.

• Any item that is not in its original condition or has been damaged.
• Any item with missing parts for reasons not attributable to our error(s).
• Any item returned more than 30 days after delivery. 
• Personalized items such as certain rings and jewelry are custom-made specifically for you once, so when returned, we will charge a 25% return fee.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company or bank; it may take some time before your refund is officially transferred.

If you have done all of this and have not yet received your refund, please contact us at support@velanora-fashion.com

Exchanges

Unfortunately, we do not offer the option to exchange products. The fastest way to ensure that you receive what you want is to return the item you received, and once the return has been accepted, place a new order for the desired item.

For more information, send an email to: support@velanora-fashion.com

Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How do you submit a return request?

Follow these steps to return damaged or incorrect items:
(1) Contact our customer service by email support@velanora-fashion.com
(2) Include a photo with a description of the damaged or incorrect item and the order number assigned to the item in question.
Once we have received your email and assessed the damage, we will contact you to determine the desired outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery. 

Return address:
Name: Pan Da
Company: Ningobo Penta Tech Co Ltd
Warehouse Address: Kaiyuan Road 225 lane, Jun super Electronic Technology, Jikai Car second floor Panda Li, Ningbo, Zhejiang, China 315033.
Phone: 18072346674