Privacy policy
We Velanora is responsible for processing personal data as described in this privacy statement. We will process and use your data securely, fully in accordance with the General Data Protection Regulation. For questions about your privacy, you may contact support@velanora.nl
Article 1 – Company identity
Velanora is managed by NEW GLOBAL VISION - FZCO, a company registered in Dubai. Our trade ID is 36600.
Office address:
50 Stanley Street
Central, Hong Kong Island
999077, Hong Kong
Email: support@velanora.nl
Phone: +31616996196
Velanora respects your privacy. Your email address is completely secure. We do not sell or rent your personal information we collect (such as your email address, name, and other data) to third parties without your consent. We will only collect, store, and use your personal data to customize the content, services, and advertising we provide to you based on your preferences and interests.
Article 2 - Purchase of Goods
Payment: When you purchase goods through the Velanora purchases, you must provide v information about your credit card or other payment method. You represent and warrant to Velanora that this information is true and that you are authorized to use the payment method. You are responsible for all taxes related to your purchase of goods through the Service.
Loss and cancellation: Title and risk of loss for all goods you order pass to you upon our delivery to the carrier. We reserve the right to cancel orders for goods for any reason.
Article 3 - Protecting You
Velanora is owned and operated by Velanora. Velanora ("Velanora", "we", "us", "our") is committed to protecting your privacy. At Velanora we never share our customers' information with third parties. We use the information you provide to respond to your inquiries, tailor future purchases for you, improve our business, and communicate with you. We always try to respect your Velanora-to personalize and continuously improve the shopping experience.
Your use of the Website is subject to this Privacy Policy (the "Policy") and the Website's Terms of Use ("Terms"). In this Policy, a word/term capitalized is defined in the Terms or elsewhere in this Policy.
Our Policy explains what information we collect on the Website, how we use and/or disclose this information, and how this information is maintained by us. By using this website, you indicate your acceptance of this policy. If you do not fully or partially agree with the terms of this policy, you should not use this website. Please note that this policy only applies to information collected on the Website and not to information collected or obtained through other methods or sources.
Our policy ensures that all information you provide to us remains private and secure. To reassure you, we provide details below about the information you provide to us and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we keep is accurate and up-to-date. You can check the information we have about you by contacting us (administrative fees may apply). If you find inaccuracies, we will immediately remove or correct them.
Article 4 - Personally Identifiable Information - Collection of PII We Collect
We collect personally identifiable information ("PII") that is voluntarily provided during registration or in response to specific requests for information explicitly presented to you.
We may also collect your Internet Protocol ("IP") address to identify server issues and manage this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a particular session and to collect broad demographic information.
During your use of the website, we may ask you for your email address. To purchase vouchers, you may be asked to provide some or all of the following personal data: first and last name, postal address, email address, date of birth, phone number, and payment mechanism details, e.g., credit card information.
Article 5 - Use and Disclosure of PII
All personal data is stored in accordance with the Data Protection Act 1998 and other applicable data protection laws.
We use personal data to provide you with information about Velanora, to provide you with the Service in the right way and to market ourselves to you. It is our policy not to sell or share PII with third-party organizations (outside our group companies) unless we must do so for fraud prevention and detection. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.
However, we may share your personal data with our agents and subcontractors to help us use your data in accordance with this policy. For example, we may engage third parties to provide us with marketing or customer service support, or send data to a credit card provider to process a payment.
We also always reserve the right to disclose PII to:
(a) to comply with applicable law;
(b) to respond to government requests (or requests from legal, governmental, semi-governmental, or local authorities or internet protection authorities of any kind);
(c) to comply with all applicable legal processes or procedures;
(d) to protect our rights or property, this website and/or other users of this website.
Please note that we may transfer your information internationally as part of sharing PII as described above, including to countries outside the European Economic Area. Some locations outside the EEA may have no adequate data protection laws or offer different levels of protection for personal data that are not as high as in Germany. By providing PII to us, you acknowledge that if we have used your information as described in this policy, we are not responsible for the use of your information by third parties who receive and process your information.
Article 6 - Cookies
We use "cookies," a technology to store data on your computer by utilizing your browser's functionality. Many websites do this because cookies allow the website publisher to do useful things, such as figuring out whether the computer (and likely the user) has visited the website before. You can usually change your browser to prevent the use of cookies—but if you do, the service (and the website) may not work properly. The information stored in the cookie is used to identify you. This enables us to provide an efficient service and track visitor behavior patterns on the website.
Additionally, external advertisers or ad servers may place or recognize a unique cookie in your browser when serving ads on this website (if applicable). The use of cookies by such external advertisers or ad servers is not covered by this Policy but by their own respective privacy policies. (Please note that the use of the Website is not intended for or directed at children under 18 years of age).
Article 7 - Emails
We may send you emails for the following purposes:
As part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances: - After registration, to provide you with your account details;
- After registration, to provide you with your account details;
- As reminder emails about the services we offer (especially if you have not used them yet or for a while);
- To send you requested information or vouchers;
- As newsletter;
- As promotional emails;
- To provide you with related services from Velanora to offer
Regarding marketing or promotional emails we send, we will always provide you the option to opt out (or unsubscribe) in the future.
Article 8 - Security and Storage
The personal data we retain is securely stored on our systems in accordance with our internal security policy and the law. We keep data for up to 3 years after it was last accessed or used by us.
Regarding information transferred between the website and/or users, we take reasonable precautions to protect this information, but we may not prevent unauthorized access to this information by third parties or the unintended disclosure of such information during transfer. Users acknowledge this risk when communicating with the Website.
Article 9 - Transfer under Certain Circumstances
In the event of sale, merger, consolidation, change of control, transfer of substantial assets, reorganization or liquidation or Velanora, we may, at our sole discretion, transfer, sell, or assign information collected on and through this Website (including, but not limited to, PII and other information) to one or more relevant third parties.
Article 10 - Customer Service
If you have questions or concerns or wish to request access to your personal information held by Velanora, please feel free to contact us.
Article 11 - Disclaimer
When purchasing products on this website, the customer acknowledges and accepts that payment for the products is made to payment systems managed by third parties. The customer's financial basic information may be shared with third-party payment systems and their executing/controlling entity.
All information received by third-party payment systems and their executing/controlling entity will be managed in accordance with their privacy policy and terms and conditions, which can be found HERE. The Customer waives all rights to take legal action against the third-party managed payment systems and their operational/controlling entity regarding the entity's ability to receive payment for the operation of the Website in connection with products supplied by the Website Operator as a result of payment from the Website.
Article 12 - Changes to this policy
Please note that this policy is part of the terms of use of this website and forms part of the agreement between you and us. We may from time to time, at our sole discretion, modify this policy in whole or in part. Any changes to this policy will take effect immediately after the revised policy is posted on the site. Depending on the nature of the change, we may post a notice of the change: (a) on the Website's homepage or (b) by email if we have your email address. In either case, you are deemed to have agreed to such changes by continuing to use the Website after the changes. If you do not agree to the terms of this Policy, as amended from time to time, in whole or in part, you must cease your use of the Website.
Article 13 - Ownership rights of the Velanora service
Content of the Service, Software and Trademarks: You may Velanora Service only to conduct business transactions with Velanora to perform. You may not use automated technology to gather information from the Velanora Service to scrape, mine, or harvest or otherwise access the pages of the Velanora Service for unauthorized purposes. If the Velanora Service you access to the Velanora Service prevents (including by blocking your IP address), you agree not to take any action to circumvent this blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Velanora Service is owned by Velanora, our affiliates, and our partners (the "Software"). You agree not to copy, modify, create derivative works of, reverse engineer, decompile, or otherwise attempt to discover the source code, sell, assign, sublicense, or otherwise transfer rights to the Software.
The Velanora Service may contain images, graphics, fonts, and other content or features ("Service content") protected by intellectual property rights and laws. Unless expressly permitted by Velanora, you agree to the Velanora Service to modify, copy, frame, rent, lease, lend, sell, distribute or create derivative works based on the Content of the Service in whole or in part Velanora Service or the Content of the Service. Any use of the Velanora Service or Service content not expressly permitted herein is strictly prohibited. All rights not expressly granted herein are reserved by Velanora.
The name Velanora and logos are trademarks and service marks of Velanora (collectively the "Velanora-marks"). Other company, product, and service names and logos used and displayed through the Velanora Service may be trademarks or service marks of their respective owners, whether or not Velanora endorse or be affiliated or associated with Velanora. Nothing in these Terms of Use or the Velanora Service may be interpreted as granting, by implication, estoppel, or otherwise, a license or right to use any of the Velanora-trademarks displayed on the Velanora Service without our prior written consent. All goodwill arising from the use of Velanora trademarks benefit exclusively Velanora.
Third-party material: In no event is Velanora is in no way liable for any content or materials provided by third parties (including Users), including but not limited to any errors or omissions in any content, or for any loss or damage of any kind resulting from the use of such content or materials. To the extent permitted by applicable law, the third-party providers of such content and materials are express and intended third-party beneficiaries of these Terms of Use with respect to their content and materials.
Velanora may retain content and may also disclose content if required by law or if Velanora in good faith believes that such retention or disclosure is reasonably necessary to (a) comply with legal processes, applicable laws, or government requests; (b) enforce these Terms of Use; (c) respond to claims that certain Content infringes the rights of third parties; or (d) protect the rights, property, or personal safety of Velanora, to protect its users or the public.