Shipping policy

 

This policy is intended to provide you with a clear understanding of our shipping policy and shipping procedures. The policy applies only to the Netherlands, Belgium, Germany, Italy, the United Kingdom, Canada, France, Spain and Switzerland. Please read it carefully after placing an order in our store.

Shipping, processing and order times

  • Order cut-off time is 17:00 (CET/Amsterdam)
  • Order processing time is 1-2 business days (Monday to Friday).
  • Shipping usually takes 4-6 business days (Monday to Friday).
  • Shipping costs: Free shipping

Changes to your order

Although cancellation is not possible, in some cases we can assist with minor adjustments, provided that the order has not yet been shipped. Possible adjustments include:

Changing the size or color of an item

Updating the delivery address

Minor adjustments to your order

Contact us as soon as possible after placing your order if you would like to make a change. We cannot guarantee all changes, but we will do our best to accommodate them if the order has not yet been shipped.


Tracking your order

Once your order has been shipped, a tracking number will be created. Please provide a valid email address if you would like to track your order. Track your package on our tracking page. Creating an account is not required, but it does make it easier to track the package.

Changing the address/telephone number

If you wish to change the telephone number or address provided with your order, please contact us as soon as possible before the order is shipped. Once the order has been placed, we can no longer change the details. In this case, you can request a return and place the order again.

Incorrect address 

Carefully check your shipping address before placing your order. We are not responsible for shipments that cannot be delivered due to an incorrect address.
 Note: If the customer refuses delivery or does not collect their order within the specified period (usually 5-7 days), we (the sellers) are not responsible for the refusal of delivery and cannot provide a refund.


Orders cannot be tracked:
If you have a problem with your tracking number or the delivery of your package, please contact the delivery service directly first before contacting us. It may take 1-4 business days for your tracking information to appear. In rare cases, the tracking information may not be updated, but you may still receive your order. Contact us for the estimated delivery time.

International shipping: Shipping only to the Netherlands, Belgium, Germany, Italy, the United Kingdom, Canada, France, Spain and Switzerland.

Contact information:

Velanora is operated by NEW GLOBAL VISION - FZCO, a company registered in Dubai. Our trade ID is 36600.

Office address: 
50 Stanley Street
Central, Hong Kong Island
999077, Hong Kong

Email: support@velanora-fashion.com
Telephone: +31616996196

Customer service opening hours:
Monday to Friday from 08:00 to 18:00.
Saturday and Sunday: 10:00 to 16:00.

We will respond to your request within 24 hours