Privacy policy
We Velanora is responsible for processing personal data as set out in this privacy statement. We will process and use your data securely, entirely in accordance with the General Data Protection Regulation. If you have any questions about your privacy, you may contact support@velanora-fashion.com
Article 1 – Company Identity
Velanora is operated by NEW GLOBAL VISION - FZCO, a company registered in Dubai. Our trade ID is 36600.
Office address:
50 Stanley Street
Central, Hong Kong Island
999077, Hong Kong
Email: support@velanora-fashion.com
Telephone: +31616996196
Velanora respects your privacy. Your email address is completely secure. We do not sell or rent the personal information we collect (such as your email address, name, and other data) to third parties without your consent. We will only collect, store, and use your personal data to tailor the content, services, and advertising we provide to you based on your preferences and interests.
Article 2 - Purchase of Goods
Payment: When you purchase goods through Velanora purchase goods, you must provide v information about your credit card or other payment method. You represent and warrant to Velanora that this information is accurate and that you are authorized to use the payment method. You are responsible for all taxes associated with your purchase of goods through the Service.
Loss and cancellation: Title to and risk of loss for all goods ordered by you shall pass to you upon our delivery to the carrier. We reserve the right to cancel orders for goods for any reason.
Article 3 - Protecting You
Velanora is owned and operated by Velanora. Velanora ("Velanora", "we", "us", "our") is committed to protecting your privacy. At Velanora we never share our customers' information with third parties. We use the information you provide to respond to your inquiries, tailor future purchases for you, improve our business, and communicate with you. We always try to your To personalize and continuously improve the Velanora shopping experience.
Your use of the Website is subject to this Privacy Policy (the "Policy") and the Website's Terms of Use (the "Terms"). In this Policy, a word/term capitalized herein is defined in the Terms or elsewhere in this Policy.
Our Policy explains what information we collect on the Website, how we use and/or disclose this information, and how this information is maintained by us. By using this website, you indicate your acceptance of this policy. If you do not agree to all or part of the terms of this policy, you must not use this website. Please note that this policy applies only to information collected on the Website and not to information collected or obtained through other methods or sources.
Our policy ensures that all information you provide to us remains private and secure. To reassure you, we provide below details about the information you provide to us and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your express consent. The information we retain is accurate and up to date. You may review the information we hold about you by contacting us (an administrative fee may be charged for this). If you find inaccuracies, we will promptly delete or correct them.
Article 4 - Personally Identifiable Information - Collection of PII We Collect
We collect personally identifiable information ("PII") that is voluntarily provided during registration or in response to specific requests for information explicitly presented to you.
We may also collect your Internet Protocol ("IP") address to diagnose problems with our server and administer this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a particular session and to collect broad demographic information.
While using the website, we may ask you for your email address. To purchase vouchers, you may be asked to provide some or all of the following personal data: first and last name, postal address, email address, date of birth, telephone number and details of a payment mechanism, e.g. credit card details .
Article 5 - Use and disclosure of PII
All personal data is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws.
We use personal data to provide you with information about Velanora, to provide you with the Service properly and to market ourselves to you. It is our policy not to sell or share PII with third-party organizations (other than our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.
However, we may share your personal data with our agents and subcontractors to assist us in using your data in accordance with this policy. For example, we may engage third parties to provide us with marketing or customer service support, or send the data to a credit card provider to process a payment.
We also reserve the right at all times to disclose PII in order to:
(a) To comply with applicable law;
(b) To respond to requests from government authorities (or requests from statutory, governmental, semi-governmental or local authorities or internet protection authorities of any kind);
(c) to comply with all applicable legal processes or procedures;
(d) to protect our rights or property, this website and/or other users of this website.
Please note that we may transfer your information internationally as part of sharing PII as stated above, including to countries outside the European Economic Area. Some locations outside the EEA may have no adequate data protection laws at all or may offer different levels of protection for personal data that are not as high as in Germany. By providing PII to us, you acknowledge that, if we have used your information in the manner described in this policy, we are not responsible for the use of your information by third parties that receive and process your information.
Article 6 - Cookies
We use "cookies", a technology for storing data on your computer using the functionality of your browser. Many websites do this because cookies enable the website publisher to do useful things, such as determine whether the computer (and probably the user) has visited the website before. You can usually modify your browser to prevent the use of cookies - but if you do so, the service (and the website) may not function properly. The information stored in the cookie is used to identify you. This enables us to provide an efficient service and track visitors' behavioral patterns on the website.
In addition, third-party advertisers or ad servers may place or recognize a unique cookie in your browser while serving advertisements on this website (if applicable). The use of cookies by such third-party advertisers or ad servers is not covered by this Policy, but by their own respective privacy policies. (Please note that use of the Website is not intended for or directed at children under 18 years of age).
Article 7 - Emails
We may send you emails for the following purposes:
As part of the Service. For example, we send (or may send) emails to you in a number of the following example circumstances:- After registration, to provide you with your account details;
- After registration, to provide you with your account details;
- As reminder emails about the services we offer (especially if you have not used them yet or have not used them for some time);
- To send you the information or vouchers you requested;
- As a newsletter;
- As promotional emails;
- To provide you with related services from Velanora to offer
With regard to marketing or promotional emails we send, however, we will always provide you with the opportunity to opt out (or unsubscribe) in the future.
Article 8 - Security and storage
The personal data we retain are stored securely on our systems in accordance with our internal security policy and the law. We retain data for up to 3 years after we last accessed or used it.
With regard to information transferred between the website and/or users, we take reasonable precautions to protect this information, but we may be unable to prevent unauthorized access to this information by third parties or the inadvertent disclosure of such information during the transfer. Users acknowledge this risk when communicating with the Website.
Article 9 - Transfer under certain circumstances
In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization or liquidation of or Velanora, we may, at our discretion, transfer, sell or assign information collected on and through this Website (including, but not limited to, PII and other information) to one or more relevant third parties.
Article 10 - Customer service
If you have any questions or concerns or wish to request access to your personal information held by Velanora, please do not hesitate to contact us.
Article 11 - Disclaimer
When purchasing products on this website, the customer acknowledges and accepts that payment for the products is transferred to payment systems managed by third parties. The customer's basic financial information may be shared with the third-party payment systems and their operating/supervising entity.
All information received by the third-party payment systems and their operating/supervising entity shall be managed in accordance with their privacy policy and terms and conditions, which can be found HERE. The Customer waives all rights to take legal action against the third-party-managed payment systems and their operating/supervising entity in connection with the entity's ability to receive payment for the operation of the Website in relation to products supplied by the Website Operator as a result of payment from the Website.
Article 12 - Amendments to this policy
Please note that this policy forms part of the terms of use of this website and forms part of the agreement between you and us. We may, at our discretion, amend this policy in whole or in part from time to time. Any amendments to this policy shall take effect immediately upon posting the revised policy on the site. Depending on the nature of the amendment, we may post notice of the amendment: (a) on the Website's homepage or (b) by email if we have your email address. In either case, however, you shall be deemed to have agreed to such amendments by continuing to use the Website after the amendments. If you do not agree to the terms of this Policy, as amended from time to time, in whole or in part, you must cease using the Website.
Article 13 - Proprietary Rights in the Velanora Service
Service Content, Software, and Trademarks: You may use the Velanora Service solely to conduct business transactions with Velanora to do so. You may not use automated technology to retrieve information from the Velanora Service to scrape, mine, or harvest, or otherwise access the pages of the Velanora Service for unauthorized purposes. If the Velanora Service, you agree not to access the Velanora Service prevents you from doing so (including by blocking your IP address), you agree not to take any action to circumvent this blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Velanora Service is owned by Velanora, our affiliates, and our partners (the "Software"). You agree not to copy, modify, create derivative works of, reverse-engineer, disassemble, or otherwise attempt to discover the source code of, sell, assign, sublicense, or otherwise transfer any rights in the Software.
The Velanora Service may contain images, graphics, fonts, and other content or features ("Service Content") protected by intellectual property rights and laws. Unless expressly permitted by Velanora, you agree to the Velanora Service or the Service Content. Any use of the Velanora Service or the Service Content. You agree not to modify, copy, frame, rent, lease, lend, sell, distribute, or create derivative works based in whole or in part on the Velanora Service or Service content not expressly permitted herein is strictly prohibited. All rights not expressly granted herein are reserved by Velanora.
The name Velanora and logos are trademarks and service marks of Velanora (collectively, the "Velanora marks"). Other company, product, and service names and logos used and displayed through the Velanora Service may be trademarks or service marks of their respective owners, who may or may not Velanora endorse or are affiliated or associated with Velanora. Nothing in these Terms of Use or the Velanora Service may be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Velanora trademarks displayed on the Velanora Service without our prior written consent. All goodwill arising from the use of Velanora trademarks exclusively benefit Velanora.
Third-Party Materials: In no event is Velanora is in any way liable for any content or materials provided by third parties (including Users), including, but not limited to, any errors or omissions in any content, or for any loss or damage of any kind resulting from the use of such content or materials. To the extent permitted by applicable law, the third-party providers of such content and materials are express and intended third-party beneficiaries of these Terms of Use with respect to their content and materials.
Velanora may preserve Content and may also disclose Content if required to do so by law or if Velanora in good faith believes that such preservation or disclosure is reasonably necessary to (a) comply with legal process, applicable law, or governmental requests; (b) enforce these Terms of Use; (c) respond to claims that certain Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Velanora, its users, or the public.